Frequently Asked Questions:
What are the delivery charges for orders from authenticrockmerchandise.com?
> We have a flat rate of $7 for Shipping anywhere in USA. Due to licensing restrictions, in most circumstances, we can only ship within the USA. Please contact us for further information. If you re outside the USA, please contact us before ordering.
Which payment methods are accepted at Authentic Rock Merchandise?
> There are several payment options available with every type of credit card and PayPal.
How long will delivery take?
> Delivery is usually within 3 to 4 business days.Delivery estimates depend on the shipping address. The closer you are to us, the quicker you will receive your package.If you need to get something by a certain date, contact us and our customer service team will be happy to help with the best option.
Is my data protected?
> All of your information is protected by the top security procedures online today. What exactly happens after ordering?
> Your order is processed and double checked by management, It is then shipped and tracked every step of the way to you.
Do I receive a receipt for my order?
> Yes, all paperwork includes copies that are sent with every package.
Do you offer discounts?
> Yes, simply join our Newsletter and we will provide updates and special exclusive offers.
Some items, such as artwork, may be special ordered and can take between 15 – 20 days for delivery.
We track every single order, no matter how big or small, so you can relax and await your purchase with no worries at all.
UPS offers Guaranteed Delivery Dates and reliable tracking. UPS delivers to street addresses only, not PO boxes, and only on weekdays.Order cut off time: 12pm EST.
USPS delivers on Saturdays and they are generally cheaper for lighter weight packages. Hawaii, Alaska and outlying territories can take up to 1-2 weeks longer that the estimated ship-date. Order cut off time: 12pm EST.
Warehouses located in
- Troy, MI
- Omaha, Nebraska
- Rogers, MN
- Medford, OR